Data Security

Built for License-Holders. Locked Down at Every Layer.

You're a regulated cannabis operator. Your data deserves the same seriousness your license does. Enterprise-grade security keeps your dispensary's sales, patient, and compliance data confidential, isolated, and entirely under your control.

Our Commitment

Cannabis-Aware Security From Day One

At Chapters, security isn't an afterthought — it's the foundation. Cannabis operators carry compliance risk most retailers don't, and your sales, patient, and Metrc reconciliation data needs to be treated like the regulated material it is.

Our infrastructure runs on Amazon Web Services (AWS), the same architecture trusted by Fortune 500 companies, government agencies, and the largest financial institutions. Per-tenant isolation means your dispensary's data is never visible to another operator.

From the moment your POS data enters our systems through to the dashboards your managers open in the morning, multiple layers of protection keep your information secure, private, and accessible only to people you authorize.

Security Pillars

Comprehensive Data Protection

Our multi-layered security approach addresses every aspect of data protection.

Encryption at Rest & In Transit

All data is encrypted using AES-256 encryption at rest and TLS 1.3 for data in transit, ensuring your information is protected whether stored or moving between systems.

Role-Based Access Control

Granular permissions ensure team members only access the data they need. Multi-factor authentication and single sign-on provide additional identity verification layers.

Audit Logging & Cannabis Compliance

Comprehensive audit trails track every data access and modification — the kind of detail a state regulator or auditor expects. Controls are aligned to SOC 2 principles and provide reporting suitable for your dispensary's compliance officer.

Security Standards

Protection That Matches Cannabis' Regulatory Bar

We maintain rigorous security standards that meet or exceed what's expected of a license-holding cannabis operator's data partner.

1
AWS Infrastructure SecurityBuilt on AWS with VPC isolation, security groups, and network ACLs providing defense-in-depth architecture.
2
Continuous Security Monitoring24/7 automated threat detection with AWS GuardDuty, CloudTrail logging, and real-time alerting for suspicious activities.
3
Regular Security AssessmentsOngoing automated vulnerability scanning, in-house penetration testing, and security audits ensure our defenses remain current against emerging threats.
4
Disaster Recovery & BackupsAutomated daily backups with point-in-time recovery, geo-redundant storage, and tested disaster recovery procedures.

Learn More

Explore Our Security Practices

Dive deeper into specific aspects of how we protect your data.

Security Principles

Learn how we store data securely in AWS, implement automatic credential rotation, and maintain infrastructure security.

Data Anonymity

Understand how we ensure complete data isolation between chapters and clients with strict anonymization protocols.

Questions From Your Compliance Officer?

Happy to walk through our security practices in detail with your compliance, IT, or legal team. We do this often.

Contact Our Team